Refund policy
Last updated: September 19, 2026
At AZUEM, we want you to feel confident trying your purchase. Eligible products are covered by our 90-Day Trial & Money-Back Guarantee, subject to the terms below.
1. 90-DAY TRIAL & RETURN PERIOD
You may request a return within 90 days after your order is delivered.
Products may be reasonably tried during this period. Reasonable trial use does not, by itself, make a product ineligible for return.
To remain eligible, the product must not be intentionally damaged, abused, excessively worn, altered, modified, or used in a manner inconsistent with its intended purpose.
Where applicable, the product should be returned with the accessories, components, cables, manuals, and other items originally included with the order.
2. 90-DAY MONEY-BACK GUARANTEE
If you are not satisfied with an eligible purchase, you may contact AZUEM within 90 days after delivery to request a return under our Money-Back Guarantee.
Return requests under this voluntary 90-Day Money-Back Guarantee require prior authorization from AZUEM. Please contact us before sending any product back.
If a physical return is required, we will provide the applicable return instructions and return destination after reviewing the request.
Once an authorized return is received and inspected, we will refund the eligible product purchase price to the original payment method.
Where appropriate, AZUEM may offer an alternative resolution, such as a replacement, partial refund, or other accommodation. You are free to accept or decline any alternative resolution. Declining an alternative resolution does not limit any right otherwise available to you under this Policy or applicable law.
This guarantee does not limit any mandatory rights available to you under applicable consumer protection law.
3. RETURN SHIPPING COSTS
If AZUEM requires a physical return for a return based on personal preference, change of mind, or dissatisfaction with the product, the customer is generally responsible for the direct cost of return shipping, except where applicable law requires otherwise.
We strongly recommend using a trackable shipping service and retaining proof of shipment.
Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law.
If the product arrived damaged, defective, incomplete, incorrect, or materially different from what was ordered, please contact us before returning it. Different return-shipping arrangements may apply in those circumstances.
4. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ITEMS
Please inspect your order after delivery and contact us as soon as reasonably possible if the product is damaged, defective, incomplete, incorrect, or materially different from what you ordered.
We may request reasonable supporting information, such as photographs, video, packaging information, or a description of the issue, so that we can review the claim.
Depending on the circumstances and applicable law, an appropriate remedy may include a replacement or refund.
5. RETURN AUTHORIZATION AND RETURN DESTINATION
For returns under our voluntary 90-Day Money-Back Guarantee, do not send a product back without first contacting AZUEM and receiving return authorization.
AZUEM uses third-party fulfillment partners, and the appropriate return destination can vary depending on the product, supplier, fulfillment location, and order.
The authorized return destination and instructions will therefore be provided after your return request is reviewed.
Do not automatically send a product to the address shown on the original shipping package or to any other address unless AZUEM specifically instructs you to do so.
Returns sent without authorization or to an incorrect location may be delayed or may not be received.
This authorization process does not limit any statutory right of withdrawal or other mandatory consumer right available under applicable law.
6. REFUND PROCESSING
For an authorized physical return, approved refunds will normally be initiated within 7 business days after the returned product is received and inspected, except where applicable law requires a different timeframe.
Refunds will generally be issued to the original payment method.
After AZUEM issues a refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the refund appears in your account.
7. EXCHANGES AND REPLACEMENTS
We generally do not offer direct exchanges.
If a product arrives damaged, defective, incomplete, or incorrect, we may provide a replacement where appropriate.
For other eligible returns, you may complete the return process and place a separate order if you wish to purchase another product.
8. ORDER CANCELLATIONS
If you contact us before your order has entered processing or fulfillment, we will make reasonable efforts to cancel it.
Once an order has entered processing, fulfillment, or shipment, cancellation might no longer be possible. In that case, the return terms described in this Policy may apply after delivery.
9. RETURN ABUSE AND FRAUD
To the extent permitted by applicable law, AZUEM reserves the right to refuse or limit a return where we reasonably determine that a request involves fraud, intentional product damage, product substitution, false or misleading information, manipulation of the return process, or other abusive conduct.
Normal and reasonable trial use during the 90-day trial period is not considered return abuse.
Nothing in this section limits any rights that cannot legally be waived or restricted.
10. EUROPEAN ECONOMIC AREA CONSUMER RIGHTS
If you are a consumer in the European Economic Area and applicable law gives you a statutory right of withdrawal, those rights apply independently of our 90-Day Money-Back Guarantee.
Subject to applicable exceptions, eligible consumers generally have the right to withdraw from an online purchase within 14 days after delivery without providing a reason.
To exercise this statutory right, contact AZUEM with a clear statement that you wish to withdraw from the purchase.
Where a physical return is required, the product must generally be sent back within 14 days after you notify us of your withdrawal. Unless applicable law or the circumstances require otherwise, you may be responsible for the direct cost of returning the product where you were informed of that responsibility.
For a valid statutory withdrawal, required refunds will be made in accordance with applicable law. This may include reimbursement of the eligible purchase price and, where required, the cost of the least expensive standard delivery method originally offered.
We may withhold reimbursement until the returned goods are received or you provide evidence that they have been sent back, where permitted by applicable law.
You may be responsible for diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the product.
Consumers in the European Union may also have mandatory legal rights relating to goods that are defective or do not conform to the contract. Those statutory rights are separate from, and are not limited by, our voluntary 90-Day Money-Back Guarantee.
11. OTHER MANDATORY CONSUMER RIGHTS
This Return & Refund Policy does not exclude, restrict, or replace any mandatory consumer rights or remedies available under applicable law.
If applicable consumer protection law provides rights that are more favorable than the terms of this Policy, those mandatory legal rights will apply.
12. CONTACT
To request a return, refund, replacement, cancellation, or other assistance, please contact AZUEM customer support using the contact information published on our store.
Please include your order number and a brief description of your request so that we can assist you efficiently.